https://lsv-tech.com/
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AUTOTROPICAL

CHALLENGE

  • Automate and solve the needs of the sales and after-sales area through the optimisation of processes, reducing costs and time.

 

  • Centralise information that allows repetitive and operational activities to be carried out on any device, giving commercial advisors the necessary agility to offer their services.

PROJECT BENEFITS

  • Centralisation of commercial information for the respective monitoring and use.

  • 25% time reduction in the Customer Journey.

  • Increased sales from 10% with CX Automotive.

  • Automates and facilitates tasks associated with the Customer Journey for sales and after-sales (service) in the automotive sector.
  • Traceability of the Customer Journey for the different steps and/or actions of interaction with prospects and/or customers.聽
  • Leads integration from any source, Email, Facebook, Web, E-commerce portals.聽
  • Sending an interactive quotation to the client.
  • Find out in real time the stock of new and used vehicles.
  • Know your customer satisfaction automatically.

IMPACT PROCESSES

SALES: INCREASE FROM 10% IN SALES

Reduction of approximately 20 operational tasks in the commercial process, thanks to the optimisation and automation of the Robot in the CX AUTOMOTIVE solution.

PRODUCTION PROCESSES

Integration of the process of: Marketing + Call centre + Commercial, reducing contact and management times with the qualified lead.

ADMINISTRATIVE

Opportunity to comply with the brands' business rules by reporting the progress of each customer's commercial process automatically, in real time and without the intervention of the salesperson.

PRODUCTIVITY

Measures the time it takes to sell a vehicle, from the first contact with the customer, with alerts generated in case of non-compliance.