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DYNAMIC GENERATION IN ACCOUNTS RECEIVABLE

CHALLENGE

  • The process of generating collection accounts associated with Purchase Orders for Claro Colombia involves the use of several applications and performing the corresponding calculations to create them manually.

    User interaction with these applications, pulling data from one and uploading to another, causes delays to the process. And this was improved by the dynamic generation of charge accounts.

SOLUTION

  • A solution was developed to automate: the integration of the applications, and to perform the calculations involved in the process, dynamically, according to the percentages to be charged to the client.

ACHIEVEMENTS

ADDITIONAL BENEFITS

  • Increased operational efficiency of the process cycle.

  • Elimination of errors in process calculations.

  • Increased accuracy of information

IMPACT PROCESSES

SALES: INCREASE FROM 10% IN SALES

Reduction of approximately 20 operational tasks in the commercial process, thanks to the optimisation and automation of the Robot in the CX AUTOMOTIVE solution.

PRODUCTION PROCESSES

Integration of the process of: Marketing + Call centre + Commercial, reducing contact and management times with the qualified lead.

ADMINISTRATIVE

Opportunity to comply with the brands' business rules by reporting the progress of each customer's commercial process automatically, in real time and without the intervention of the salesperson.

PRODUCTIVITY

Measures the time it takes to sell a vehicle, from the first contact with the customer, with alerts generated in case of non-compliance.